Cooking Class Policies and Details
Welcome to the Hunt Hill Farm Cooking School! We are thrilled to have you join our community. To ensure everyone has a wonderful and smooth experience, please review the following details about our classes.
Registering for a Class
When you're ready to book, you'll find a field on the checkout page to input your gift certificate code if you have one. Your spot is officially reserved once you receive a confirmation email from our booking system. If it doesn't arrive in your inbox, please check your spam folder. Should you not receive a confirmation, please contact us at info@thesilo.org for assistance. We are always happy to help with any questions regarding the registration process.
Cancellation Policy
All class registrations at The Silo Cooking School are non-refundable. Your ticket is valid only for the specific class date and time purchased and cannot be transferred to a different class. As a small non-profit, we base important operational decisions, including staffing, on our attendance numbers.
If you find you cannot make it to your class, you are welcome to send someone in your place. Alternatively, you can purchase "Class Insurance" for $50. This option allows you to request a transfer to a future class of equal value if you are unable to attend and cannot find a substitute.
Gifting an Experience
A cooking class at The Silo is a wonderful gift for friends, family, or colleagues. To provide the best experience, we highly recommend purchasing a gift certificate instead of booking a specific class as a surprise. This avoids potential scheduling conflicts. As our classes are non-refundable, a gift certificate allows your recipient the flexibility to choose a date that works perfectly for their schedule, ensuring a delightful experience.
Dietary Restrictions and Accommodations
Please call us before you book a class to discuss any dietary needs. Many of our classes are vegetarian, pescatarian, or can be adapted with advance notice. We will do our best to accommodate other restrictions when we are notified ahead of time.
It is important to inquire about accommodations before registering, as we cannot guarantee that every class can be modified. Class registrations are non-refundable and cannot be moved to another date. Please be aware that our kitchen regularly uses dairy, gluten, and nuts, and we cannot assume responsibility for these or any other food allergies. Our kitchen is not certified Kosher.
Alcohol Policy
We serve two glasses of wine to complement the meal created in class. Please note that alcohol will only be served once the cooking portion is complete and we sit down to eat. Starting January 2025, guests will be welcome to bring their own bottle (BYOB).
The Meal
Every class concludes with a full, shared meal featuring the dishes you have prepared. Cooking can take time, so we suggest having a snack before you arrive to ensure you are comfortable while we create our delicious meal together.
Arrival and Departure Times
To ensure a seamless experience for all, please plan to arrive on time. Our classes begin promptly to allow enough time for preparation and dining. We cannot let guests in more than ten minutes before the scheduled start time, as our team is busy with essential preparations for the class.
The end time for each class is an estimate. The duration can vary based on the menu's complexity and the lively conversation around the dinner table! We encourage you to inform babysitters that you might be home a little later than planned. If you have a strict time constraint, please let our staff know when you arrive.
Inclement Weather Policy
Our commitment is to hold classes as scheduled, provided it is safe for our staff and guests. Classes will proceed as planned during minor weather events like rain or light snow.
In the case of severe weather conditions (such as heavy snow or other hazardous situations), we will reschedule the class and notify all participants via email. If a class is postponed due to weather, we will provide a make-up date. If you cannot attend the new date, please inform us within 48 hours of the announcement, and we will issue a gift certificate for the value of your class to be used at a future date.
REFUND POLICY
The Silo Cooking School Tickets and Gift Certificates - Terms and Conditions
Usage: The Silo Cooking School Tickets and Gift Certificates are redeemable only for cooking classes offered to the public by Silo Cooking School, including demonstrations and hands-on classes.
No Cash Value: The class Tickets and Gift Certificates are not exchangeable for cash or any other form of credit. They can only be used for the purchase of cooking classes at Silo Cooking School.
Expiration: The Gift Certificates expires 24 months after the purchase date. Holders of the Gift Certificates can redeem them at any time for any available cooking class.
Class Availability and Size: While Silo Cooking School strives to offer weekly classes, there is no fixed annual schedule. Class availability may vary, and we recommend checking our website regularly for the most up-to-date schedule. Each class is limited to 16 people.
Pricing: The cost of basic classes is $135. The price is determined mostly by the quality of the ingredients used in the recipes. We strive to use the best quality products while keeping the classes affordable. Please consider this when choosing your gift certificate.
Pricing Difference: Please note that some classes may have a price that exceeds the value of this gift certificate. In such cases, the recipient will be responsible for covering the difference between the gift certificate value and the class cost at the time of booking or registration.
